1.General
These sales conditions regulate the use of the webshop of Confiserie Vandenbulcke NV , maatschappelijke zetel te B – 8501 Heule-Kortrijk Oude Ieperseweg 64
and with the company number RPR Brussel BE0417.738.319 (hereinafter referred to as “the seller”), which was created and managed by it on its behalf. The sales conditions also apply whenever an order is placed through the web shop of www.vandenbulckeshop.com. Users may view and print the information on the site free of charge for personal use, but may not use it for commercial purposes.
Anyone who places an order on the website (hereinafter referred to as “the customer”) confirms by placing the order that he is a natural person and, moreover, is commercially competent. Trade unqualified persons must be represented by their legal representative who is also bound by these terms and conditions and must who must complete the order form themselves or must give explicit permission. The provisions of the following art. 11 apply in full to the processing of personal data. Placing the order implies a payment obligation.
Placing an order on the website constitutes explicit acceptance of these general terms and conditions of sale. Accepting these general terms and conditions is necessary to place an order. Whoever orders, declares to know and accept the seller’s general terms and conditions. The general terms and conditions are always available and can be consulted via the website. For each order, the general terms and conditions apply that were included on the website and invoice at the time of purchase, excluding any older or newer provisions. If one of these conditions is not legally valid for whatever reason, the other conditions remain fully applicable. What is not expressly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law.
The language of the concluded agreements is Dutch. Contact can always be made in case of uncertainty via shop@vandenbulcke.com or by phone 0032 (0)56 36 40 87.

2. Offer and order
Orders can only be made on www.vandenbulckeshop.com. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Economic Law Code, as inserted by the Law of 21 December 2013 inserting Book VI “Market practices and consumer protection” into the Economic Law Code and inserting the definitions specific to Book VI, and of the law enforcement provisions specific to Book VI, in Books I and XV of the Code of Economic Law, (BS December 30, 2013; err., BS January 20, 2014, err., BS March 18, 2014, err ., BS March 24, 2014). Traders who want to place an order for professional purposes should inquire with customer service if necessary.
De verkoper verbindt er zich toe op de site geplaatste bestellingen te verwerken zolang de voorraad strekt en binnen de in deze voorwaarden geformuleerde beperkingen. The online order can only be processed if the customer has clearly identified himself in accordance with Article 9.
The seller reserves the right to refuse orders in the event of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in the event of depletion of stock of a particular item.
An order is only final after acceptance of these general terms and conditions of sale, the prices and the description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact us.

3. Payment
The prices are those stated on the website at the time of the order. All prices quoted include 6% VAT.
Payment must precede delivery and is made via one of the following payment options: Maestro, Mastercard, Visa or Bancontact.
The seller accepts payments with Visa, Bancontact, Maestro and Mastercard. If you choose to pay by credit card, the amount will be debited from your card immediately upon confirmation of payment.

4. Orderconfirmation
After the system accepts the aforementioned payment, the seller confirms the order by e-mail.

5. Shipping and delivery
The items ordered are delivered in Belgium, the Netherlands, France, Germany, Spain, the UK, USA, Italie and Luxembourg either at the address specified by the customer or by collection in our store.
The seller strives to deliver the ordered item within 3 working days. However, this delivery period is only indicative. A strict delivery time cannot be guaranteed. To the extent permitted by law, the seller is not liable for any loss, costs, liability, damage, fines or expenses arising from delay or failure to deliver.
Shippingcosts
Belgium €5.55, free delivery for order above €40
The Netherlands €8.5, free delivery for order above €50
Italie and France €12.5, free delivery for order above €50
Luxemburg and Germany €9, free delivery for order above €50
UK and Spain €20, free delivery for order above €70
USA €30

 

6. Return
In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 days to withdraw from the contract without giving any reasons.
Each ordered item can be returned or exchanged for another item within 14 calendar days, by mail or in our store. The item must be returned in its original packaging. Returns can be sent to the following address:
Confiserie Vandenbulcke NV
Oude Ieperseweg 64
8501 Heule – Kortrijk – Belgium
Before returning the product, a message has to be sent by e-mail to shop@vandenbulcke.com.
In any case, return is only accepted if the item is uncontaminated, undamaged and unused and in the original packaging.

7. Garantee
Any problem or defect related to the delivery of an article, damage or qualitative shortcoming must be reported in writing within seven calendar days by registered letter to the address: Confiserie Vandenbulcke NV Oude Ieperseweg 64 – 8501 Heule – Kortrijk or by mail to shop @ vandenbulcke.com.
In case of identified problems, the customer must report this within seven calendar days of receipt. A solution is then sought together. If the delivery must be returned to the seller, this will be done in the manner stated under art. 6. The seller offers the guarantees provided by law. The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer. An article with an accepted defect will be replaced or repaired free of charge. Force majeure is any cause beyond the seller’s control, such as, without this list being exhaustive, any natural disaster, actions of third parties (such as hackers, suppliers, governments, quasi-governments, supranational or local authorities), riots, riots, civil unrest, war, hostilities, war-like operations, national disasters, terrorism, piracy, arrests, coercive measures of a competent authority, strikes and / or lock-out, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, accident, mechanical failure, third party software, malfunctions or problems with public utilities.

8. Signature and proof
The customer accepts electronic evidence. The customer is solely responsible for the correctness of all data that he or she provides. The final confirmation of the order by the customer counts as acceptance of the order at the set price. The confirmation of the customer counts as signature and explicit acceptance of all transactions via the website.

9. Use of the website
The seller’s website is intended to make general information available to the customer about the seller’s products and activities. The seller only has a best efforts obligation with regard to access, the ordering process, the delivery or the other services.
Theseller endeavors to ensure that the information and materials on the website are accurate, but no warranty or representation is made, express or implied, that they are complete, accurate, up-to-date and, to the extent permitted by the law, the seller assumes no liability for any errors or omissions.
The seller reserves the right to change these general terms and conditions. The customer is responsible for regularly checking the information that is posted online to be aware of such changes in a timely manner.
The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.
The seller cannot be held liable if for any reason the site is unavailable for any period of time. The seller does not guarantee that access to the website will be uninterrupted, timely or error-free.
The seller cannot be held liable for any nuisance or damage due to use of the internet, any breakdown of the system, the penetration of outsiders or a virus, nor for any information posted or processed by third parties or due to any fact. that can be regarded as force majeure.

10. Privacy policy
The seller reserves the right to collect data from the customer for internal use only, both directly by collecting the data provided by the customer when registering and / or ordering and indirectly through, for example, the use of cookies, registration newsletter, reservation request or order.
In accordance with the Law of December 8, 1992 on the Protection of Privacy, the customer has the right at all times to view, change and have this data deleted if he / she no longer wishes to receive information about the activities of the seller. For this, the customer can contact the seller’s online customer service. The customer can change his data himself via his account profile.

11. Intellectual ownership
All parts of the seller’s site, including the technology used for that purpose, are and remain the exclusive property of the seller and protected by copyright.
Users who have their own website and who, even for purely personal use, want to set up an automatic link between their own site and the seller’s homepage, must request explicit permission from the seller.

12. Jurisdiction and Governing Law
These general terms and conditions and the agreement that arises after the acceptance of the order are subject to the provisions of Belgian law. In the event of a dispute, only the courts and tribunals have jurisdiction for the judicial district of Kortrijk.